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FAQs

Questions and Answers

In this section you will find answers to frequently asked questions about the operation of our online store, the terms of delivery and payment, as well as about the drugs sold by us.

If you have any questions or need more information about our online store products, just send us an email.

How can I place an order?

After selecting the product, you will be directed to the shopping cart. Then click on the "Checkout" button and you will be switched to the SSL secure order form. After filling in your email address, please fill in your shipping address. At the last stage you must specify the delivery method and payment method and click the "Complete order" button. Thereafter, your order will be processed by the support service.

What happens after placing an order?

Your order will now be processed. After receipt of payment, the order will be collected and sent to you within 24 hours.

You will receive three emails regarding your order:

  • Order confirmation;
  • Payment receipt confirmation;
  • Shipping confirmation.

May I send my medication back to you?

No. In accordance with federal law, we cannot take back drugs sold upon medical prescription. In case the parcel is damaged or not delivered at all, we will send the order again at our expense or we will reimburse the losses.

How can I get a free bonus for repeat orders?

Through the online pharmacy newsletter we make regular special offers to our customers. Come to us more often and be more informed!

What is the quality of generic drugs?

Compared with the original product, they are considered "therapeutically equivalent" ones. Generics should contain both the equal number of chemicals, as well as detect the rate of absorption of active substances in the blood circulation. Sometimes the generic version of the drug may have a different color or shape than the original drug. These differences have no influence on the effect of the medication action, and are only due to commercial or patent and legal reasons.